Refund Policy

New Bookings Refund Policy:

I understand that circumstances change. Refunds are available within 14 days of booking, provided the first session hasn’t taken place. After this period, your investment is non-refundable. I’m happy to discuss options to ensure you get the most out of your coaching experience.
Cancelling within 30 days of the course/event will incur a 100% booking cancellation charge.* We may honour your booking with a credit note if the circumstances are exceptional. Please contact us for this conversation.
In order to exercise your right of cancellation, you must inform us of your decision by means of email to caroline@mindsetforwellness.co.uk or call to speak to Caroline.
We will reimburse you no later than 30 days from the day on which we agree cancellation. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Active Courses Policy adjustments:

Coaching is a personal journey, and it’s important that you feel comfortable. If, after your first session, you feel it’s not the right fit, let’s talk. I want you to feel supported, and we can discuss adjustments or alternatives to meet your needs.
We reserve the right to refuse cancellation requests outside of the 14 day cool off period of any courses/events/bookings that do not meet the exceptional conditions at our sole discretion.

Gifts:

If you make a booking as a gift to someone, then any returns will be credited to the purchaser's account, not the gift recipient. If the recipient of the gift needs to cancel for exceptional circumstances, then a credit note for a future booking will be emailed to said recipient.

Payment Plans:

Simple monthly payment plans are available for all but one-day events to help make services more accessible. You can pay in manageable instalments over the period you work with me. Please ask how this might work. Separate Terms and Conditions are given at the time of booking.

Contact Us:

If you have any questions about our Refunds Policy, please contact us by e-mail caroline@mindsetforwellness.co.uk